Industry: Fast-moving consumer goods (FMCG)
Total Positions: 1
Job Type: Full Time/Permanent
Gender: No Preference
Salary: 1818USD - 2597USD (Monthly)
Education: Bachelor of Engineering
Experience: 15-20 Years
Location: Muscat, Oman
Skills:
Posted Date: 30-07-2021
Description:
Position Summary
- To handle customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers. To ensure with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
Key Responsibilities
- To ensure service tasks are delegated, monitoring the progress of service tasks, and managing service team members to ensure the team's objectives and goals are met.
- To handle customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
- To ensure with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
- To resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.
- To monitor department issues and client complaints to create methods to lessen recurring issues.
- To audit work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
- To maintain strong relationships with manufacturers, dealers, and their representatives.
- To develop technicians, gain new technical skills, and mentor new employees in company procedures.
- To maintain a strong working knowledge of industry rules, regulations and laws, ensuring the company's adherence to these regulations and remaining current on the industry's standards and innovations, materials, tools, and processes.
- Maintain a comprehensive service record of every customer so that customer loyalty is maintained and appreciated.
- Managing Service Operations
- Managing SVC parameters of Principal’s -RTAT
- Jobs cards Review location wise
- Resolutions of Consumer cases
- Training of Service Technicians
- To coordinate with Principals Regarding Claims
- Service Calls Escalation Management
- Sub-Contractor Appointment and Development
- Managing Parts Operations
- Purchase - Universal parts & parts From Principals
- Parts Forecasting
- Receivables and vendor payment Management
Requirements
- B Tech/BE Mechanical/Electrical Engineering
- 15 to 20 years of work experience in Consumer Durables (Electronics, Appliances, and AC) Service. Minimum 5 to 10 Years heading Service operations
- Computer Savvy, Proficiency in SAP preferred
- Innovative & Creative Personality
- Analytical skills
- Pleasing Smart and Composed Personality
- Age: Age: 40 to 45 Yrs years.
- NOC / Local Release preferred.