Industry: Automobiles
Total Positions: 1
Job Type: Full Time/Permanent
Gender: No Preference
Salary: 7500USD - 9000USD (Monthly)
Education: Master′s Degree
Experience: 20-20 Years
Location: Masqat, Oman
Skills: Leadership, Customer Satifaction, Market Analysis, Budgeting ,workforrce Management
Posted Date: 04-10-2023
Description:
Purpose of Position:
1. To Manage and lead the Service department in a way which supports the business
objectives of the company.
2. To provide a high quality of service that meets and exceeds customer expectation.
3. To develop the service department as a profit center and achieve financial targets.
Major Roles:
1. Define and draw up guidelines as regards all aspects of service as per
manufacturer’s standards and specifications.
2. Define norms, standards of performance including standard times for labour,
housekeeping standards and review methodologies to ensure adherence to such
norms and standards.
3. Liaise with Principals and meet ‘Service Guild / Excellence’ requirements.
4. Ensure proper billing and receipt of monies.
5. On a continuous basis check costs and device methodologies towards reducing
costs. Ensure overall targeted profitability.
6. Forecast, plan and organize service business expansions.
7. Coach and train direct reports thereby building a strong team at all levels for
succession planning.
8. Guide and motivate technical and other staff to ensure proper performance.
9. Provide proper tools and equipments and ensure its upkeep and maintenance.
10. Conceptualize and implement methodologies to ensure customer satisfaction.
11. Ensure proper discipline in the service function.
12. Take the lead in drive towards obtaining recognitions from the principals.
Major Responsibilities:
1. Conceptualize marketing strategies and plans to improve and enhance service
business.
2. Responsible for all daily operations of the workshop, including workflow
efficiencies, profitability, cost control, taking care of customers, maintaining
strong employee performance, and establishing strategies and plans to obtain
goals.
3. Liaise with Ministries, major business houses and Government Agencies for
furthering business.
4. Put in place work systems, processes and procedures including service policies.
5. Take leadership in ensuring proper and smooth running of the service function
including adherence to norms, standards of work, housekeeping standards and
productivity standards.
6. Assist the legal team in handling all cases relevant to PACP, Legal, Courts or any
other Governmental or Private body which would require representation from the
company on technical grounds.
7. Review all work very closely through review of reports and also physically
whenever necessary. Take corrective actions whenever deemed fit.
8. Periodically review individual performances and counsel individuals not up to the
mark. Weed out non / poor performers. Ensure adequate training and
development of productive and non-productive staff through regular review.
9. Periodically hold shop floor meetings to understand the small needs of employees
and take corrective actions. Ensure high morale of staff always.
10. On a continuous basis assess the requirement of additional tools and equipments
and provide the same.
11. Make a system to continuously monitor the functioning of tools and equipments
and draw up routine maintenance schedules including calibrations wherever
required.
12. Put in place the housekeeping and safety procedures to ensure safe and attractive
working environment.
13. Periodically review pending job cards (including Warranty job cards) and take
appropriate actions to close them.
14. Periodically review warranty claims and ensure receipts of such claims.
15. Periodically undertake programs to obtain customer feedback in terms of service
and their suggestions for improvement. Take suitable actions arising out of such
feedback as required.
16. Define disciplinary norms and on a continuous basis monitor the discipline and
take suitable actions to curtail indiscipline.
17. Assist and guide branches in establishing and furthering the service business.
18. Ensure implementation of IT efforts in the department function and give
suggestions for improving the system to weed out any shortcomings observed.
19. Responsible for achieving Sales and financial targets against agreed service
department plans.
20. Develop plans and budgets including capital budgets for service in consultation
with the CEO and inform the staff to ensure maximum commitment.
21. Uphold the company’s non-disclosure and confidentiality policies and
agreements.