Industry: Automobiles
Total Positions: 1
Job Type: Full Time/Permanent
Gender: Male
Salary: 8500USD - 10000USD (Monthly)
Education: Bachelor′s Degree
Experience: 15-20 Years
Location: Muscat, Oman
Skills: Sales Strategy Plammomg, Business Development, Revenue Generation, Guidance and Training
Posted Date: 06-02-2024
Description:
Key Responsibilities
Service & Operations Management
- Lead and manage all service and workshop operations across branches.
- Ensure smooth workflow, process implementation, and operational efficiency.
- Develop and implement methodologies to improve customer satisfaction.
- Monitor workshop productivity, manpower utilization, and operational performance.
- Ensure compliance with manufacturer standards and dealership processes.
- Conduct regular branch visits for audits, compliance reviews, and operational monitoring.
- Maintain high standards of workplace cleanliness, safety, and housekeeping.
Parts & Inventory Management
- Oversee Parts Department operations including sales, warehousing, inventory control, and stock accuracy.
- Ensure effective management of stock receipts, binning, issuance, and stock adjustments.
- Monitor stock turnover ratios and FIFO implementation.
- Develop pricing strategies while maintaining profitability and market competitiveness.
- Coordinate with inventory, warehouse, export sales, and workshop teams for seamless operations.
- Identify opportunities for introducing new automotive products and expanding the product portfolio.
Business Development & Profitability
- Develop strategies to improve service and parts business profitability.
- Achieve agreed sales targets, revenue goals, and financial KPIs.
- Expand wholesale business and increase market share.
- Develop marketing and promotional strategies for after-sales growth.
- Prepare action plans to address sales decline and improve market performance.
- Monitor expenses and implement cost reduction initiatives.
Customer & Principal Relationship Management
- Maintain strong relationships with customers, principals, ministries, and government agencies.
- Handle and resolve customer complaints and operational disputes effectively.
- Coordinate with automotive principals regarding:
- Annual business plans
- Product launches
- Market feedback
- Warranty matters
- Staff training
- Business support initiatives
- Ensure high customer retention and service satisfaction standards.
Team Leadership & Staff Development
- Lead, mentor, and develop after-sales teams across departments.
- Conduct periodic performance reviews and staff counseling.
- Ensure training and skill development for technical and non-technical staff.
- Promote accountability, teamwork, and a performance-driven culture.
- Ensure effective manpower deployment and staff discipline.
Reporting & Compliance
- Prepare monthly MIS reports for management and principals.
- Monitor warranty claims and ensure timely submissions and recoveries.
- Ensure proper documentation and system usage across all operations.
- Support legal and technical matters involving government authorities and external agencies.
- Uphold confidentiality and company policies.
KPI Measures
- Achievement of Parts Sales Targets
- Achievement of Service Revenue Targets
- Gross Profit Improvement
- Branch Revenue Performance
- Parts Stock Accuracy (Target: 99.5%)
- Stock Turn Ratio Achievement
- Customer Satisfaction Improvement
- Workshop Productivity & Efficiency
Job Requirements
Education
- Bachelor’s or Master’s Degree in Automotive Service Management, Mechanical Engineering, Business Management, or related field.
Experience
- Minimum 12+ years of overall experience in automotive after-sales operations.
- At least 5 years in a senior managerial role within a reputed automotive dealership or automotive group.
Required Competencies
Functional Competencies
- Strategic Leadership
- Automotive After Sales Expertise
- Business & Financial Management
- Inventory & Warehouse Management
- Negotiation & Relationship Management
- Decision Making & Problem Solving
- Analytical & Reporting Skills
- Customer Service Excellence
Core Competencies
- Team Leadership
- Planning & Organizing
- Communication Skills
- Initiative & Change Management
- Technical Knowledge
- Result Orientation