Industry: Telecom
Total Positions: 1
Job Type: Full Time/Permanent
Gender: No Preference
Salary: 650USD - 1000USD (Monthly)
Education: Diploma
Experience: 6-12 Years
Location: Muscat, Oman
Skills: Installation, Maintenance and Repair of Telecommunication systems, Troubleshooting, Testing and Customer Support
Posted Date: 18-02-2024
Description:
As a Service Technician specializing in Telephone and Communication systems, you will be responsible for the installation, maintenance, and repair of telecommunications equipment and networks. This role involves troubleshooting and resolving technical issues related to telephone systems, voice communication, data networks, and other related technologies. The Service Technician will work closely with customers, providing excellent service to ensure the smooth functioning of communication systems.
Key Responsibilities:
· Installation and Configuration: Install, set up, and configure telephone systems, PBX (Private Branch Exchange) equipment, and other communication devices. Ensure proper integration of hardware and software components to meet customer requirements.
· Maintenance and Repair: Conduct routine maintenance checks on telecommunication equipment to identify and address potential issues. Diagnose and repair faults in telephone systems, ensuring minimal downtime for clients.
· Troubleshooting: Respond to service calls and troubleshoot communication system issues. Identify and resolve technical problems related to voice and data communication.
· Customer Support: Provide excellent customer service by addressing inquiries, concerns, and issues in a timely and professional manner. Offer technical guidance and training to clients on the proper use and maintenance of communication systems.
· Documentation: Maintain accurate records of installations, repairs, and maintenance activities. Create detailed reports on troubleshooting steps, resolutions, and equipment configurations.
· Testing and Quality Assurance: Conduct testing procedures to ensure the proper functioning of telephone and communication systems. Perform quality assurance checks on newly installed systems.
· Upgrades and System Enhancements: Stay updated on industry trends and technological advancements to recommend system upgrades and enhancements. Collaborate with vendors and suppliers for product information and support.
Requirements:
· Education: High school diploma or equivalent; additional technical certifications in telecommunications or related fields are a plus.
· Experience: Atleast 5 Years of Proven experience as a Service Technician in the telecommunications industry.
· Technical Skills:
· Knowledge of telephone systems, PBX, VoIP, and communication protocols.
· Proficient in the use of testing and diagnostic equipment.
· Familiarity with network infrastructure and data communication.
· Problem-Solving: Strong troubleshooting and problem-solving skills.
· Communication: Excellent communication and interpersonal skills.
· Customer Focus: Customer-centric approach with a commitment to providing exceptional service.
Adaptability: Ability to adapt to evolving technologies and work in a dynamic environment