Industry: Automobiles
Total Positions: 1
Job Type: Full Time/Permanent
Gender: No Preference
Salary: 1500USD - 1700USD (Monthly)
Education: Bachelor′s Degree
Experience: 3-5 Years
Location: Muscat, Oman
Skills: Commissioning, Dealer Management System, MS Office Proficiency
Posted Date: 14-03-2024
Description:
We are currently seeking skilled and dedicated Omani nationals to join our team as Service Advisors for our leading automotive group in Oman. The ideal candidate will have a minimum of 3 years of experience in the automotive service industry, with strong communication skills in both English and Arabic. As a Service Advisor, you will be responsible for providing exceptional customer service and support to clients, ensuring their vehicles receive the highest level of care and attention.
Responsibilities:
· Greet customers in a friendly and professional manner, and promptly address their inquiries and concerns.
· Schedule service appointments and maintain an organized and efficient service schedule.
· Listen to customer concerns and accurately document vehicle issues, symptoms, and repair requirements.
· Communicate with technicians to ensure accurate diagnosis and efficient repair of customer vehicles.
· Provide customers with detailed explanations of recommended services, repair estimates, and timelines.
· Upsell additional services and maintenance packages based on customer needs and vehicle requirements.
· Coordinate with parts department to ensure availability of necessary parts and accessories for repairs.
· Follow up with customers to ensure satisfaction with completed repairs and address any additional concerns.
· Maintain accurate records of service transactions, including invoices, work orders, and customer information.
· Stay updated on manufacturer recalls, service bulletins, and warranty information to provide accurate advice to customers.
Requirements:
· High school diploma or equivalent; additional education or certification in automotive technology or customer service is preferred.
· Minimum of 3 years of experience in automotive service or repair roles, with a strong understanding of vehicle systems and maintenance procedures.
· Excellent communication and interpersonal skills, with fluency in both English and Arabic.
· Customer-focused mindset with a passion for delivering exceptional service experiences.
· Strong problem-solving skills and the ability to effectively address customer concerns and resolve conflicts.
· Ability to multitask and prioritize tasks in a fast-paced environment.
· Proficiency in computer software and systems used for scheduling, invoicing, and record-keeping.
· Attention to detail and accuracy in documenting customer information and service transactions.
· Professional appearance and demeanor, with a commitment to upholding company standards and values.