Industry: Automobiles
Total Positions: 1
Job Type: Full Time/Permanent
Gender: Male
Salary: 900USD - 1100USD (Monthly)
Education: Degree/ Diploma in the related field
Experience: 2-3 Years
Location: Muscat, Oman
Skills: Vehicle Checking and recording, Rent a car Business Knowledge, Customer Satisfaction, Service Coordination
Posted Date: 15-05-2024
Description:
Job Summary
• To full fill the responsibilities given by the superiors from time to time.
• Keeping the customers satisfied during hiring/ de hire/ service & maintenance requirement within the parameters of the co rules & regulations.
• Ensure all the vehicles are checked properly always, recorder and monitored to keep the assets in mint condition.
• JOB PROFILE & DUTIES:
• Checking & recording all vehicles under operations control daily
• Receiving & recording service & maint request & appointment
.Receiving customers & vehicles for ser & maint & providing repl. for the same.
• Opening & closing of vehicle repl order (RDO) after full checking of incoming & outgoing vehicles.
• Checking and recording the customers complaints on the RDO
• Recording the ser & maintenance details on the work order & preparation of work order
• Recording the workorder on theexcel sheet with details of veh in to the w/s & out of the w/s
• Calling the customer after the ser & maint is done and return the leased/ rented veh & take feedback.
• Collecting invoices from w/s and closing work orders after the vehicles are handed back to customers.
• Filing paper (R.D.O), for records sr no wise & date wise11. Attending customer rental & leasing vehicle HO /TO checking the vehicle physically before & afterrentals.
• Updating & providing the vehicles to idle list after ser /maint are done.
• Arranging vehicles for door delivery & pick up if required by the sales staff or customer.Arranging vehicles &drivers for chauffeur/ airport pick or drop services.
• Coordinating with supervisor & fin dept to list out & arrange vehicle for sale.
• Minor vehicle maintenance works to keep the vehicle in ready condition for rentals at the shortest period. Vehicle inspection to be done before taking over and after returning to the customer to ensure any faults or damages on the vehicle.
• Ensuring and monitoring and coordinating the ser & maint workshops to get the vehicles serviced & return of the vehicle at the quickest time.
• Co ordinating with the HO sales team for small repairs & maintenance.20. Collecting quotes from suppliers for tires/ batteries & any extra accessories
• Emergency assistance for back up, customer pick and drop at the nearest taxi/ bus point.
• Housekeeping ensures the best office decorum. Be customer centric/courteous/ and pleasing.
• Uniforms will be provided by the company.. And any other work or responsibilities given from time to time by the superiors and the management.26. 24x 7 stand by required as we are service sector & providing car & fuel
Required Skills:
• Degree/ Diploma / Equivalent Qualifications.
• 2 to 3 veers of work experience at the service reception or service coordination in automobile service centre or dealership
• Technical Skills: English, reading knowledge of vehicles /ser & mint.and writing, numerical and filing & good communication.
• Knowledge of rent a car business & Knowledge of MS word, excel & data entry.
• GCC driving license an advantage.
• Behavioural/Soft Work Experience:
• Skills: cool, Soft, and well behaved, presentable & proactive.
• Personal profile: 22 to 28 veers of age, preferably bachelors / newly married.
KPIs
• 100% Customer Satisfaction
• Perfect Record Keeping
• Service & Maintenance Turnover Time Reduction
• Service & Maintenance Cost Reduction Per Unit
• Well-Maintained & Good Vehicle Fleet
Reports
• Daily Vehicle Availability Report (Daily Basis)
• Vehicles in Service & Maintenance (Daily Basis) Beyond Normal Service & Maintenance Days
• Vehicles Stuck (2x/Week)
• Number of Vehicles In & Out of Workshop (Daily Basis)
• Number of Accidents and Claims (Daily Basis)