Industry: Automobiles
Total Positions: 1
Job Type: Full Time/Permanent
Gender: No Preference
Salary: 4500USD - 7200USD (Monthly)
Education: Bachelor of Engineering
Experience: 20-20 Years
Location: Muscat, Oman
Skills: Principal handling, Business Operations, manpower Management, Tracking Revenue, Customer Satisfaction
Posted Date: 02-06-2024
Description:
A. Principal Handling (As & when required responsibilities)
• Escalate typical product issues to Principal & seek field fix solution.
• Coordinate campaign parts / technical support from Principal & approvals from PACP towards campaign completion as desired by Principals.
• Seek warranty & goodwill approvals/budgets from Principal for unique localized product issues on vehicles.
• Invite Principal quality team visits to inspect & fix specific product complaints.
• Coordinate with Principal & arrange new product training to Techies/staff
• Ensure & work closely with Principals for better support & contribution to our business.
• Report back to Principals on various queries including HGSI & KPIs.
• Site visits with Principals & select customer visits as & when Principals desire.
• Co-ordinate Technical & Service Advisor Skill competitions conducted by Principals annually.
B. Business Operations
• Track & follow up daily revenue of capital & branch locations to meet the monthly billing.
• Order pendency follow up for billing growth & physical pendency of cars.
• Pursue timely submission of orders for warranty claiming, extended warranty claims, contract closure & MEBC claim.
• Follow up with Facility team & marketing for up keep & maintenance related approvals including maintaining retail identity as desired by Principals.
• Customer complaints – Technical inputs from branches, coordination with Principal, & take necessary approvals.
• Check PSF customer complaints referred every day & take action to attend through branch service centers. Share customer feedback for corrective action in units.
• Negotiate & agree with CRT on matters related to PACP/PP/Court cases.
• Monitor progress on credit orders, LPO collection & submission to C&C.
• Raise & follow up sales work order, approvals, new vehicle issues & special pricing.
• Man power re-assignment, & manage manpower according to load across units.
• Data mining on VIN details, parts arrangement, follow up with units for campaign completion.
• Body shop high value repair – negotiate with Insurance & arrange approvals.
• Logistic support to arrange required tools & equipments across branches for smooth conduct of operations.
• Timely technical support to branches for solving problems,& arrange skilled manpower to solve the issues.
• Explore & implement value added services/initiatives such as BG/Tire/3M to improve billing.
• Customer retention activities – lost customers list to locations, visit key customers, arrange win back campaign & follow up
• Follow up statutory renewals with branches without implication of fines.
• Initiate & follow up for necessary disciplinary action against absenteeism, work-place behavior issues, mis-handling of cars or any indiscipline.
• Arrange Employee counselling by HR / legal / MOM.
• Arrange consumables & critical shortages across branches including satisfactory functionality of equipments in branches.
• Negotiate Tire approvals from Tire dealers on customer cars.
• Periodical visits to branch locations to review business operations in unit.
• Provide administrative approvals to documents such as Leaves, PO, PR, Invoices referred by branch locations.
• Work on new projects recommended by management from time to time for business diversification.
Qualification –
• B- Tech, preferably in Mechanical
• Around 20 plus years’ experience in Automobile service in reputed Automobile company – either with Principal or large distributors.
• Experience in Middle East will be an advantage.
• Persons with experience in Oman will get preference. Should have proven track on improving major service performance metrices including efficiency and productivity.
• Age: Around 45 years