Industry: Automobiles
Total Positions: 1
Job Type: Full Time/Permanent
Gender: No Preference
Salary: 1800USD - 2600USD (Monthly)
Education: Bachelor′s Degree
Experience: 5-10 Years
Location: Muscat, Oman
Skills: Customer Satisfaction, Market Knowledge, Reporting, Technical Support, Quality Assurance
Posted Date: 02-07-2024
Description:
Position Overview
As a Service Advisor with at least 5 years of experience, you will be the main point of contact for customers regarding their vehicle service needs. You will handle customer inquiries, provide estimates, negotiate service details, and generate reports. Your role will involve upselling additional services and ensuring a high level of customer satisfaction.
Key Responsibilities:
• Customer Handling: Greet customers, assess their vehicle service needs, and provide professional and courteous service throughout their visit.
• Upselling: Identify opportunities to upsell additional services and products to customers, enhancing their vehicle performance and satisfaction.
• Estimation: Prepare accurate cost estimates for vehicle repairs and maintenance, considering parts, labor, and additional services.
• Negotiation Skills: Utilize strong negotiation skills to discuss service details, costs, and timelines with customers, ensuring mutual agreement and satisfaction.
• Report Generation: Generate detailed reports on service activities, customer interactions, and financial metrics to monitor performance and identify areas for improvement.
• Technical Support: Provide technical support and guidance to customers, explaining the nature of repairs and maintenance services in a clear and understandable manner.
• Customer Relationship Management: Maintain strong relationships with customers, following up on service satisfaction and promoting long-term loyalty.
• Team Collaboration: Work closely with service technicians, managers, and other departments to ensure efficient service delivery and high customer satisfaction.
• Documentation: Maintain accurate records of customer interactions, service details, and financial transactions.
• Quality Assurance: Ensure all service activities meet the highest standards of quality and compliance with manufacturer specifications.
Qualifications:
• Education: Engineering Degree or Diploma in Mechanical, Automobile, or related field.
• Experience: Minimum of 5 years of experience in the automotive industry, with a focus on customer service and sales
• SAP knowledge is required.
• . Gulf experience (excluding Japanese vehicles) with a valid driving license is mandatory.
• Technical Skills: Strong understanding of automotive systems, service processes, and technical specifications.
• Problem-Solving: Excellent troubleshooting and problem-solving skills with the ability to address customer concerns effectively.
• Communication: Strong communication and interpersonal skills. Ability to interact effectively with customers, technicians, and management.
• Certifications: Relevant certifications in automotive technology or service management are desirable.
• Language: Proficiency in English; knowledge of Arabic is an advantage but not mandatory.
• Driver’s License: Valid driver’s license.