Industry: Automobiles
Total Positions: 1
Job Type: Full Time/Permanent
Gender: No Preference
Salary: 2000USD - 2600USD (Monthly)
Education: Bachelor′s Degree
Experience: 7-15 Years
Location: Muscat, Oman
Skills: Warranty Claim Management, Reporting and Analysis, Policy Compliance, Continuous Improvement
Posted Date: 01-08-2024
Description:
Responsibilities
Look after warranty issues.
Preparing technical report in case customer asks for tyre failure. and update the knowledge about tyres.
Impart regular training to the service centre people
Regular updation of OE sizes and educates the service centre in-charge about it.
Attending consumer related disputes /PACP/PP
Closely monitoring the consumables
& spare parts requircment at SC's.
Reconciling the claim received from principal) & actual amount of claim accepted.
Tracking debit notes issued training for technicians to operate machineries.
and bank transfers received in connection with claims. Arrange penodical
Survey the OE market.
Monitoring the movement of OE tyres
Develop & design
campaign like consumer contact campaign or tyre check campaign to enhance the
brand value and sales,
Improve the quality of service.
Strive to idennify, develop and create new service centers.
Qualifications:
• Education: Bachelor's degree in a relevant field such as Business Administration, Automotive Technology, or a related discipline. Enngineering Graduates Preferred.
• Experience: Minimum of 7+ years of experience in the automotive industry, with a focus on warranty administration, particularly in tyres.
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal abilities
• Proficiency in relevant software applications and systems
• Attention to detail and a commitment to quality
• Ability to work independently and as part of a team
• Experience in the Gulf region
• Knowledge of automotive tyre specifications and standards