Industry: Automobiles
Total Positions: 1
Job Type: Full Time/Permanent
Gender: No Preference
Salary: 2000USD - 3000USD (Monthly)
Education: Bachelor′s Degree
Experience: 10-20 Years
Location: Muscat, Oman
Skills: Service Operations Management, Customer Satisfaction, Team Management, Finance Management and Compliance
Posted Date: 03-08-2024
Description:
We are seeking an experienced and dynamic Service Manager for our Heavy Vehicle division. The ideal candidate will be responsible for overseeing the service department, ensuring high levels of customer satisfaction, and managing the team to deliver efficient and effective service operations. The role requires extensive experience in the automotive industry, particularly with heavy vehicles, and strong leadership skills.
Key Responsibilities:
• Manage Service Operations: Oversee the daily operations of the service department for heavy vehicles. Ensure all service activities are carried out fficiently and effectively. Develop and implement service strategies to improve operational efficiency and customer satisfaction.
• Customer Satisfaction: Maintain high levels of customer satisfaction by ensuring prompt and professional service. Address and resolve customer complaints and concerns promptly. Implement customer feedback mechanisms to continually improve service quality.
• Team Management: Lead, motivate, and manage a team of service technicians and support staff. Conduct regular performance reviews and provide training and development opportunities. Foster a positive and productive work environment.
• Financial Management: Develop and manage the service department budget.
• Monitor and control expenses to ensure profitability. Analyze financial reports and implement strategies to achieve financial targets.
• Compliance and Standards: Ensure compliance with company policies, industry standards, and safety regulations. Maintain accurate records of service activities, inventory, and equipment. Implement quality control measures to maintain high standards of service.
• technical Expertise: Stay updated with the latest developments and technologies in the heavy vehicle industry. Provide technical guidance and support to the service team. Collaborate with other departments to ensure seamless service delivery.
Qualifications and Skills:
• Bachelor’s degree in Automotive Engineering, Business Administration, or a related field.
• Minimum of 7+ years of experience in the automotive industry, with a focus on heavy vehicles.
• Proven experience in a managerial role within a service department.
• Strong leadership and team management skills.
• Excellent customer service and communication skills.
• Financial acumen with experience in budget management.
• Knowledge of industry standards, regulations, and best practices.
• Proficiency in using service management software and tools.
• Valid driver’s license.
• Master’s degree in a relevant field.
• Experience working in the GCC region.
• Certifications in automotive service management.