Industry: Automobiles
Total Positions: 1
Job Type: Full Time/Permanent
Gender: No Preference
Salary: 1000USD - 1500USD (Monthly)
Education: Degree/ Diploma in the related field
Experience: 5-10 Years
Location: Muscat, Oman
Skills: Customer Engagement , Sales, Teamwork, Service, Market Knowledge
Posted Date: 14-10-2024
Description:
The Service Advisor for Commercial Vehicles will be responsible for ensuring the efficient and smooth operation of the service department by liaising between the customers and the service team. The candidate will provide expert advice to commercial vehicle customers, diagnose issues, ensure timely maintenance, and offer excellent customer service.
Key Responsibilities:
· Greet and assist commercial vehicle customers in identifying their service needs, ensuring a positive customer experience.
· Provide technical advice and detailed explanations regarding required repairs and maintenance for commercial vehicles.
· Prepare accurate service estimates, work orders, and invoices, ensuring transparency with customers.
· Schedule service appointments, follow up with customers, and provide status updates throughout the repair process.
· Coordinate with the service team to ensure repairs and maintenance are completed efficiently and within the expected timeframes.
· Maintain detailed records of services performed and parts used, ensuring all documentation is accurate and up to date.
· Handle warranty-related issues and ensure claims are processed promptly.
· Develop strong relationships with commercial vehicle customers to ensure long-term satisfaction and repeat business.
· Ensure adherence to company policies and compliance with safety standards and regulations.
· Act as a liaison between the customer and the workshop to ensure clear communication and customer satisfaction.
Qualifications and Experience:
· Diploma or degree in Automotive Engineering or a related field.
· Minimum of 5 years of experience as a Service Advisor in the automotive industry, preferably with commercial vehicles.
· In-depth knowledge of commercial vehicle systems, repairs, and maintenance.
· Strong customer service and communication skills.
· Ability to work in a fast-paced environment and manage multiple customer requests simultaneously.
· Proficient in using service-related software and tools.
· Excellent problem-solving and diagnostic abilities.
· Strong organizational and multitasking skills.
· Ability to explain complex technical issues in a clear and concise manner.
· Attention to detail and a customer-oriented mindset.