Industry: Electrical Engineering
Total Positions: 1
Job Type: Full Time/Permanent
Gender: Male
Salary: 3900USD - 4700USD (Hourly)
Education: Bachelor′s Degree
Experience: 10-20 Years
Location: Muscat, Oman
Skills: Strategy Development, Team Building, Customer Relations, Contract Negotiation, Collaborations
Posted Date: 09-02-2025
Description:
The Service Sales Execution Manager role is to drive and manage the sales and execution of service offerings for LV and MV switchgear products. This includes overseeing service contracts, ensuring timely and effective delivery of services, and maintaining strong customer relationships. The manager is responsible for achieving sales business targets, seamless service execution, providing technical support, and leading the team to meet business goals while contributing to the growth of the company’s service portfolio.
Responsibilities:
Develop and execute sales plan for service offerings related to LV and MV switchgear products.
Identify opportunities for growth within the service segment and expand the customer base.
Achieve sales targets and KPIs by actively pursuing leads, negotiating contracts, and closing deals.
Maintain strong relationships with key accounts and ensure customer retention through tailored service solutions.
Oversee the entire service delivery process for LV & MV Products, from pre-sales to post-sales.
Manage project timelines, resources, and budgets to ensure timely and cost-effective execution.
Coordinate with internal teams, including engineering, and operations to ensure successful project delivery.
Provide technical advice to customers on LV and MV switchgear products and services.
Offer guidance on service and maintenance requirements to optimize product performance and reliability.
Collaborate with engineering teams to provide solutions to complex customer needs.
Introduce new technologies such as predictive maintenance plan to clients to generate business case.
Develop and maintain strong relationships with existing and potential clients.
Act as the main point of contact for customer inquiries, service agreements, and product support.
Ensure excellent customer service and provide timely updates on service progress, issues, and resolutions.
Lead and mentor, ensuring alignment with company objectives.
Collaborate with cross-functional teams to ensure the seamless execution of service projects.
Provide ongoing training and development to enhance the team’s technical skills.
Conduct market analysis to identify trends, competitor activities, and potential growth areas.
Adjust service offerings based on market conditions and customer feedback.
Regularly report on sales performance, market opportunities, and potential risks.
Required Qualifications:
Bachelor's degree in Electrical Engineering, Industrial Engineering, or a related field.
Proven experience (5+ years) in service sales & execution, preferably in the electrical switchgear/panel board industry, including LV & MV switchgear products.
Strong technical knowledge of LV and MV switchgear products, systems, and services.
Demonstrated success in achieving sales targets and driving business growth.
Excellent communication, negotiation, and interpersonal skills.
Strong project management skills, with the ability to manage multiple priorities and stakeholders.
Ability to lead a team and foster a collaborative environment.
Proficiency in MS Office/ERP and CRM software.