Business Head/ Franchise Head

Industry: Automobiles

Total Positions: 1

Job Type: Full Time/Permanent

Gender: No Preference

Salary: 3900USD - 6500USD (Monthly)

Education: Bachelor′s Degree

Experience: 15-20 Years

Location: Muscat, Oman

Skills: Strategic Leader, Operative Excellence, Team Management, Customer and Stakeholder Engagement, Compliance, Innovation

Posted Date: 29-03-2025

Description:

We are looking for a dynamic and experienced Franchise Head / Business Head to lead the operations and growth of a leading automotive brand under our multi-brand dealership in Oman. The successful candidate will be responsible for overseeing the day-to-day operations, strategic planning, and business development activities to maximize profitability and enhance the brand’s presence in the region. This role requires a results-oriented leader with deep knowledge of the automotive industry, strong managerial experience, and a proven track record of managing franchise operations.

Key Responsibilities:

  • Franchise & Business Operations Management:
    Oversee and manage the entire franchise operations for the automotive brand, ensuring smooth day-to-day functioning and alignment with corporate goals and standards. Ensure operational excellence in all areas, including sales, service, inventory, customer satisfaction, and financial performance.

  • Strategic Planning & Business Development:
    Lead the development and execution of strategic business plans to drive growth, increase market share, and improve profitability for the brand. Identify new business opportunities and explore potential market expansion or diversification strategies.

  • Financial Management & P&L Responsibility:
    Manage the Profit and Loss (P&L) of the franchise business, including budgeting, forecasting, and financial analysis. Ensure financial targets are met by optimizing costs, driving sales, and maintaining a high level of operational efficiency.

  • Team Leadership & Development:
    Lead, motivate, and develop a high-performing team across all functions (sales, service, parts, marketing). Foster a positive and collaborative work environment, ensuring effective communication and teamwork.

  • Sales Performance & Revenue Growth:
    Set clear sales targets, monitor progress, and implement strategies to drive both short-term and long-term revenue growth. Focus on maximizing vehicle sales, accessories, service revenue, and customer retention.

  • Customer Relationship Management:
    Champion customer satisfaction and loyalty programs to ensure the highest levels of service and support. Implement customer feedback systems and ensure all customer touchpoints are delivering a world-class experience.

  • Brand Alignment & Marketing:
    Work closely with the marketing team to ensure alignment with the automotive brand’s values, campaigns, and product offerings. Collaborate on local marketing efforts, including promotions, advertising, events, and dealer communications.

  • Inventory Management & Supply Chain:
    Oversee inventory levels, monitor the supply chain, and ensure timely availability of vehicles, parts, and services. Implement effective stock management practices to minimize excess inventory while meeting demand.

  • Franchise Compliance & Standards:
    Ensure compliance with both the franchise agreement and local regulations. Adhere to brand guidelines and maintain high standards for the franchise’s physical and digital presence, including showroom layout, service facilities, and online platforms.

  • Market Analysis & Competitor Insights:
    Monitor market trends, customer behavior, and competitor activities. Use insights to adjust business strategies, identify new opportunities, and address any emerging challenges.

  • Stakeholder & Vendor Management:
    Maintain strong relationships with key stakeholders, including the automotive brand’s corporate team, suppliers, dealers, and local business partners. Negotiate contracts and manage third-party vendors effectively.

  • Reporting & Performance Analysis:
    Provide regular performance reports to senior management, highlighting key metrics, achievements, challenges, and recommendations for business improvements. Use data to drive informed decision-making and adjustments to strategies.

Key Requirements:

  • Experience:
    Minimum of 8-10 years of experience in the automotive industry, with at least 5 years in a senior management or leadership role, including experience in franchise operations, sales, and business development.

  • Educational Qualifications:
    Bachelor’s degree in Business Administration, Marketing, Engineering, or a related field. An MBA or equivalent advanced qualification is preferred.

  • Leadership Skills:
    Proven track record of successfully leading and managing cross-functional teams in a multi-brand dealership or similar environment. Strong ability to motivate, mentor, and develop talent.

  • Business Acumen:
    Deep understanding of automotive market dynamics, including sales strategies, customer service excellence, inventory management, and financial analysis.

  • Financial Management:
    Strong financial acumen, with experience managing P&L statements, budgeting, and achieving financial targets.

  • Communication & Negotiation Skills:
    Excellent verbal and written communication skills. Strong negotiation and relationship-building abilities with internal and external stakeholders.

  • Customer-Centric Approach:
    A strong focus on customer satisfaction and a proven ability to drive customer-centric strategies that enhance loyalty and brand reputation.

  • Problem-Solving & Decision-Making:
    Strong analytical and problem-solving skills, with the ability to make timely, informed decisions that drive business results.

  • Knowledge of Local Market:
    In-depth knowledge of the automotive market in Oman, including customer behavior, competitor landscape, and regulatory environment.

Desired Skills:

  • Experience in a multi-brand dealership environment.

  • Proficiency with automotive retail software, CRM systems, and digital marketing platforms.

  • Ability to manage multiple projects simultaneously and thrive in a fast-paced, dynamic environment.

Why Join Us?

  • Lead the growth and success of a prominent automotive brand within a leading multi-brand dealership.

  • Competitive salary with performance-based incentives and comprehensive benefits.

  • Opportunity to make a significant impact on the business, working with a collaborative and innovative team.

  • Long-term career development with opportunities for advancement within the organization.