Industry: Automobiles
Total Positions: 1
Job Type: Full Time/Permanent
Gender: No Preference
Salary: 1200USD - 2000USD (Monthly)
Education: Degree/ Diploma in the related field
Experience: 5-10 Years
Location: Muscat, Oman
Skills: Service Operations Management, Customer Satisfaction, Team Management, Finance Management and Compliance
Posted Date: 06-05-2025
Description:
The Workshop Team Leader is responsible for overseeing a team of technicians and service staff, ensuring that high standards of service quality, efficiency, safety, and customer satisfaction are consistently met. The role involves managing daily operations in the workshop, driving financial performance, maintaining operational control, ensuring compliance with health and safety regulations, and fostering a motivated, high-performing team.
Key Responsibilities:
1. Financial Performance
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Monitor and control team performance against sales, labour, and expense targets.
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Ensure proper use of company assets and adherence to credit control policies.
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Maintain accurate service documentation and support administrative compliance.
2. Sales Orientation and Initiative
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Train team members to identify and report potential additional work opportunities.
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Promote upselling of additional services to increase workshop revenue.
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Stay informed on industry trends and contribute to service improvement plans.
3. Team Productivity and Efficiency
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Supervise daily activities of the workshop team to ensure quality and timely delivery.
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Monitor and report team performance against productivity and efficiency targets.
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Ensure accurate job documentation and adherence to internal quality standards.
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Plan leave, training, and non-productive time to minimize operational disruptions.
4. Operational, Administrative, and Safety Control
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Ensure accurate timekeeping and report recurring issues to management.
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Maintain tools and equipment to be operational and safe.
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Implement and enforce departmental policies and safety standards (ISO and HSE compliance).
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Ensure job cards are correctly filled and warranty claims processed accurately.
5. Customer Service and Satisfaction
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Accurately assess and respond to customer needs.
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Implement a "first-time-right" approach to vehicle repairs.
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Ensure clear job explanations and timely updates to customers and service advisors.
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Protect customer property and ensure quality checks before vehicle handover.
6. Human Resources and Staff Development
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Ensure team performance contracts and regular performance reviews are completed.
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Provide on-the-job training and mentorship to new staff.
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Identify and support career development opportunities for team members.
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Conduct monthly team meetings and maintain skill mix ratios.
7. Tools, Equipment, and Housekeeping
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Maintain workshop cleanliness and ensure tools are used and stored correctly.
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Ensure availability and use of correct technical documentation.
8. Communication and Internal Liaison
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Foster open and honest communication with all internal departments.
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Work closely with parts supply to ensure timely parts availability.
9. Business Improvement
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Identify and contribute to continuous improvement initiatives in service delivery and team operations.
Qualifications:
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Certified Technical Diploma or equivalent (e.g., NVQ certification).
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3 to 5 years of relevant experience in an automotive service environment.
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Minimum of 2 years in a supervisory role, including prior experience as a Workshop Controller or Foreman.
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At least 6 months of experience as a Service Advisor is required.
Skills and Competencies:
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Strong knowledge of automotive service procedures, costing, and warranty practices.
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Excellent team leadership and performance management skills.
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Strong communication skills in English (Arabic is an advantage).
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Proficient in Microsoft Office and Dealer Management Systems (DMS).
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Excellent relationship management and customer service skills.
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Sound knowledge of industry safety, quality, and environmental standards.