Job Details

A dynamic and experienced General Manager is sought to lead and oversee all operations of the consumer electronics and appliances division. This role is responsible for driving strategic growth, operational efficiency, customer satisfaction, and overall profitability. The ideal candidate brings robust industry knowledge, leadership expertise, and experience in managing relationships with major brands and suppliers. GCC experience is preferred.

Key Responsibilities:

1. Strategic Leadership & Business Growth

• Develop and execute strategic plans aligned with business vision and financial targets.

• Identify market trends, competitive dynamics, and growth opportunities.

• Drive revenue and market share through effective sales and product strategies.

• Manage and grow relationships with brand partners and suppliers.

2. Operational Excellence

• Oversee daily operations across sales, marketing, logistics, and customer service functions.

• Implement best practices in inventory control, supply chain, and service delivery.

• Ensure operational compliance with regulatory standards and internal policies.

3. Financial & Performance Management

• Manage budgets, P&L, and key performance indicators to achieve profitability.

• Analyze business performance and apply corrective actions where necessary.

• Lead pricing strategies, promotions, and loyalty initiatives.

4. Customer & Stakeholder Relations

• Champion high customer service standards to support retention and satisfaction.

• Strengthen collaboration with partners, suppliers, and other stakeholders.

• Resolve escalations and foster long-term brand loyalty.

5. Team Leadership & Development

• Lead and inspire cross-functional teams with a culture of performance and innovation.

• Provide coaching and professional development opportunities to staff.

• Ensure continuous learning in product knowledge and customer service.

Qualifications & Experience:

• Education:

  • Bachelor’s degree in Engineering (preferred).

  • Master’s in Business Administration or related field is a plus.

• Experience:

  • Proven leadership in senior management within consumer electronics/appliances.

  • Demonstrated success in sales growth, profit optimization, and operations management.

  • Experience with major global electronics/appliance brands.

  • Prior GCC market experience is highly desirable.

Skills & Competencies:

• Strong leadership in multicultural team environments

• Strategic thinking with excellent analytical abilities

• Proficient in financial planning and budget control

• Effective communication and stakeholder engagement

• Skilled in negotiation and business relationship management

Key Deliverables:

• Drive execution of a comprehensive business plan for the division

• Achieve sales, profitability, and efficiency targets

• Enhance customer satisfaction and brand reputation

• Reduce operational costs while improving service quality

• Build long-term partnerships and ensure regulatory compliances.