Industry: Automobiles
Total Positions: 1
Job Type: Full Time/Permanent
Gender: No Preference
Salary: 1430USD - 1560USD (Monthly)
Education: Bachelor′s Degree
Experience: 3-5 Years
Location: Muscat, Oman
Skills: CRM
Posted Date: 05-04-2021
Description:
Position Summary
• The role involves working with the sales & CRM team to proactively support Sales / Service through successfully executing CRM activities maintaining exceptional levels of customer service.
• Ensure service is tailored to the individual needs of each customer.
• Lives up to the brand behaviour standards.
Key Responsibilities
• Learn and applies the Sales / Service process steps and knows all organizational interfaces and structures, Ensure relevant Sales terminologies & related to performance & systems.
• Ensure the customer database standards are maintained, Support CRM team in Sales Funnel Management activities.
• Ensures professional and individual customer care adhering to the guidelines & standards.
• Responsible for the collection of Sales / Service customer records as per the defined process and meeting the expectations of the organization.
• Engage and interact with customers and administer them the survey link and encourage them to complete the survey.
• Updating of collected data to DMS, Communicate with customers on CS Score, Communicate with customers on Service Online, educate the customers on how they can sign up for service online.
• Measure the data collection and data updating activity daily, reporting in the prescribed format on a daily/weekly/monthly basis, Analysis and reporting of areas of improvement based on customer's voice.
• Work in line with service and sales team in database updating of daily service customers and sales retail customers and review daily to continuously improve database quality standards and consistency of performance.
• Customer Focus Awareness and understanding of customer requirements and how they can be met through the sales and service Team.
• Ability to analyze the customer data and provide actionable inputs for marketing, sales, and after-sales business.
Requirements
• Any Graduate.
• 3 – 5 years of relevant work experience in a similar role/industry.
• Excellent interpersonal and communication skills.
• Proficient in all Microsoft applications.
• Superior product knowledge.
• A team player with leadership skills.
• Maintain a positive attitude focused on customer satisfaction.
• Candidates having NOC / Local release will be preferred.
Immediate requirements, Attractive Salary, Incentives and Benefits