Industry: Travel & Tourism
Total Positions: 1
Job Type: Full Time/Permanent
Gender: Male
Salary: 2500USD - 3500USD (Monthly)
Education: Bachelor′s Degree
Experience: 6-15 Years
Location: Muscat, Oman
Skills: • Strong leadership and team management skills • High attention to detail and accuracy • Problem-solving and decision-making ability • Ability to work under pressure and meet deadlines
Posted Date: 23-03-2026
Description:
Job Summary
We are seeking an experienced Ticketing Supervisor to lead and manage airline ticketing operations for a leading travel house in Oman. The role requires strong expertise in GDS systems, fare construction, and team supervision, ensuring efficient service delivery and revenue optimization.
Key Requirements
- Bachelor’s degree in any discipline
- 5–10 years of experience in airline ticketing / travel agency operations
- Strong expertise in GDS systems (Amadeus / Galileo / Sabre)
- In-depth knowledge of international fare construction, reissuance, refunds, and routing
- Experience in handling corporate and retail ticketing
- Strong supervisory or team handling experience
- Excellent communication and customer service skills
- Ability to handle high-volume transactions with accuracy
Key Responsibilities
- Supervise and manage daily ticketing operations (domestic & international)
- Handle complex ticket issuance, reissuance, cancellations, and refunds
- Ensure compliance with airline policies, fare rules, and IATA regulations
- Monitor and guide team members to achieve service quality and productivity targets
- Coordinate with airlines and suppliers for fare approvals, group bookings, and special deals
- Optimize ticketing processes to ensure cost efficiency and revenue maximization
- Resolve escalated customer issues and provide prompt solutions
- Prepare and maintain MIS reports, sales reports, and transaction records
- Ensure proper handling of documentation, invoicing, and reconciliation
- Train and mentor junior team members
Key Competencies
- Strong leadership and team management skills
- High attention to detail and accuracy
- Problem-solving and decision-making ability
- Ability to work under pressure and meet deadlines
Preferred Profile
- Experience with reputed travel agencies in Oman or GCC
- IATA/UFTAA certification will be an added advantage
- Immediate or short notice candidates preferred