Industry: Travel & Tourism
Total Positions: 1
Job Type: Full Time/Permanent
Gender: Male
Salary: 2000USD - 3000USD (Monthly)
Education: Bachelor′s Degree
Experience: 4-15 Years
Location: Muscat, Oman
Skills: • Attention to detail and accuracy • Customer-focused approach • Strong communication skills • Ability to work in a fast-paced environment
Posted Date: 23-03-2026
Description:
Job Summary
We are looking for detail-oriented Ticketing Executives to handle airline reservations, ticket issuance, and customer support while ensuring high levels of service accuracy and efficiency.
Key Requirements
- Bachelor’s degree or diploma
- 2–5 years of experience in airline ticketing / travel agency
- Hands-on experience with GDS systems (Amadeus / Galileo / Sabre)
- Knowledge of fare rules, ticket issuance, reissuance, and refunds
- Good communication and customer service skills
- Ability to manage multiple bookings simultaneously
Key Responsibilities
- Handle flight bookings, ticket issuance, reissuance, and cancellations
- Assist customers with fare queries, routing options, and travel requirements
- Ensure compliance with airline fare rules and policies
- Coordinate with airlines for availability, special fares, and group bookings
- Maintain accurate records of bookings, transactions, and documentation
- Provide timely support for customer queries and issue resolution
- Assist in achieving sales and service targets
- Ensure high levels of customer satisfaction and service quality
Key Competencies
- Attention to detail and accuracy
- Customer-focused approach
- Strong communication skills
- Ability to work in a fast-paced environment
Preferred Profile
- Experience in Oman/GCC travel market
- Knowledge of multiple GDS platforms preferred
- Immediate joiners preferred