Industry: IT
Total Positions: 1
Job Type: Full Time/Permanent
Gender: No Preference
Salary: 2000USD - 2600USD (Monthly)
Education: BE/B. Tech/Computer Science/Computer Application
Experience: 4-8 Years
Location: Muscat, Oman
Skills: End User Support
Posted Date: 13-05-2021
Description:
• To provide support in operations in the domain of End User Support.
• Managing incident, request, problem & IMAC
• Support the following technologies: Windows 10, MS Office, Basic LAN /WAN Issues, Wi-Fi Configuration, Application Software Configuration, VOIP Phone, Software installations
• Providing installation, upgrade, configuration, and advanced troubleshooting on computers, peripherals, and communication devices and peripherals.
• Install, support and maintain PC applications in a Windows 10 environment
• Engineer should be bilingual (Fluent in Arabic & English)
• Attend and troubleshoot end user tickets/incidents
• Daily checklist to ensure optimal operation of IT infrastructure
• Coordinate with IT vendors for procurement of IT assets
• Escalate to respective resolver group
• Coordinate between users and resolver groups on P1,P2 and P3 incidents
• ITIL V3 Foundation Certified (Preferred)